🔄 Returns & Exchanges
🛍 What’s Your Return or Exchange Policy?
We accept returns and exchanges within 30 days of delivery. Here’s what you need to know:
- All items must be unworn, unwashed, and undamaged.
- Refunds are issued to the original form of payment used at checkout.
- Exchanges are only allowed for the same product in a different size.
- All returns and exchanges are processed within 7 business days of receiving the returned item at our warehouse.
👉 To start a return or exchange, please contact our team at support@essentialsshope.us.
⏱ How Long Does It Take to Process a Return?
- Once your return arrives at our warehouse, please allow up to one week for processing.
- If approved, your refund will be issued, and it typically takes 5–10 business days to appear in your account.
- If your refund hasn’t appeared after that window, please contact your bank or card provider for further assistance.
Still have questions? We’re happy to help at support@essentialsshope.us.
🛠 What If My Item Is Damaged or Defective?
If you received an incorrect or damaged product, please reach out to our support team as soon as possible.
📧 Email us at support@essentialsshope.us with:
- Your order confirmation number
- A clear photo of the defective item
We’ll make it right — fast.